Money Back Guarantee Our 7 day refund guarantee explained.

“To insure that you are never charged for a service that does not meet your needs or standards, I am offering an honour-based money-back-guarantee when you purchase any 123COM product or service.

I will honour all refund requests but respectfully ask you to consider carefully the services offered with the type of account you chose as some lower cost accounts are subject to deliberate restrictions.

Refunds will only be offered to those who have had their services provisioned at the time of their request for refund.

You may request a refund up to 7 days from the date of your purchase. I will credit your credit/debit card immediately and payments made by cash/money order or cheque will be refunded by cheque.

This does not affect your statutory rights.”
 
Leyton Reed
Managing Director

If you wish to cancel your account and claim a refund, please contact support.

NOTE: We cannot refund any license fees, or NIC fees for domains registered for you during the initial 7 day money back guarantee period. Also, a £10.00 admin fee is charged for making DNS changes, setting up redirection, forwarding or transferring each domain to another ISP/registry when you wish to keep such domains registered for you during the initial 7 day money back guarantee period. We also cannot refund where it is explicitly displayed as unavailable.